How are Your Telephone Skills?

Polishing your telephone skills
By, Cecile Peterkin

Does the thought of a telephone job interview make you nervous? Do you dread making business calls? Does taking part in a conference call stress you out?

You are not alone! Many of us prefer face-to-face communication; however, telephone communication is becoming more popular than ever before. As more of us work from home, deal with global colleagues and clients, and apply for jobs overseas, phone usage is on the rise. Your telephone skills have become a marketing tool.

The first few moments on the phone are crucial. There are statistics that show people develop a perception about you within the first 30 seconds of a phone call and their final opinion of you in the last 30 seconds. With this in mind, make sure the first and last things you say are memorable. During interviews, business, and conference calls phone time is often tight – don’t waste it – keep your answers short and relevant. Use active listening so you are aware of not only what the other participants are saying but how they say it and make sure the person is with you at each stage. The way you speak over the telephone conveys 85% of your message. Focus your voice effectively.

Before the call:
· Make sure you are prepared.
· Have all materials at hand and know the key points you want to cover.
· If calling from home, dress smartly for the call. It will boost your confidence.
· Minimize distractions; close your inbox and call from a quiet & private environment.
· Check for phone clarity.
· Use a headset if you can, and make sure it’s comfortable.
· Have the correct name of the person you are calling.
· At the start of the conversation, set out what the objectives of the call will be.
· Visualize the person you are speaking to, even if you don’t know them. This is a reminder you are in a two-way communication.
· Smile - Smiling changes the tone of your voice. Try standing up - standing can help you feel more authoritative.
· Speak clearly, slowly, and purposefully.
· Take notes if you have to.
· Do not multitask; focus on the call.
· Use the other person’s name when appropriate.
· When you are listening make the other person aware you are there, use statements such as “I see”, “Right”, “Ok”.

Remember! The phone doesn’t have to be a nightmare.

Cecile Peterkin is the is the President and Founder of Cosmic Coaching Centre, and publishes “Recipes for Success”, a Free monthly ezine on living your best life both personally and professionally.

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Read the above tips carefully. Dress for success even if you are on the phone. Your attitude comes the telephone lines. Put a mirror near your phone if you need to in order to make sure you are smiling.

Good luck in your job search!!

Fran Watson